Refund policy
We offer a 90-day return policy. This means that after receiving your item, you have 90 days to request a return.
Cancel the contract
Returns for exchange or credit can only be accepted if the item is unused, in perfect condition and in its original packaging. The return shipment must be made within 14 days. The buyer bears the postage costs for returns.
To initiate a return, you must contact us at hello@canard.store.
If your return is accepted, we will provide you with further instructions on how and where to send the return.
Items returned to us without a return having been requested beforehand will not be accepted. Please note that returns must be sent to the following address:
CANARD Essentials
c/o formetec sven rütti
Schulstrasse 9
2563 Ipsach
If you have any questions about returns, you can contact us at any time at hello@canard.store.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so that we can assess and resolve the problem.
Exceptions / items not eligible for return
Certain items cannot be returned, e.g. perishable goods (e.g. food, flowers or plants), made-to-order items (e.g. special orders or personalised items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of gift cards.
Exchanges
Returning the item you received is the fastest way to receive the item you want. If the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-day cancellation period
Regardless of the foregoing, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused and with tags attached, and must be in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 20 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since we approved your return, please contact us at hello@canard.store.